Astel’s IT Support solutions are:
- Standard adhoc IT support solution
- Basic IT support solution SLA
- Pro-active IT support solution SLA
Standard adhoc IT support solution
Support requests are made on an adhoc basis and billed based on time spent attending to the issue. A callout fee is charged and labour is billed in 30 min increments, with a minimum of 30 minutes being charged.
Basic SLA IT support solution
For our Small to Medium enterprises we offer a Tiered Support SLA.
Fixed monthly support hours charged at a standard monthly fee.
This solution allows the clients to budget a standard monthly cost.
Current offering:
- 5 Hours per Month, Lower call out Rates, Higher priority over adhoc clients
- 10 Hours per Month, No Call out Charges, Higher priority over adhoc clients, 5% discount on all repair parts.
The SLA covers the client for all IT related calls up to the agreed hours. There after they are billed per hour. The following additions can be included with the above SLA, such as off-site backups, PC servicing and emergency response time.
Pro-active SLA IT support solution
For our Corporate and National clients we have just launched our Pro-active IT Solution.
This is a monthly fee SLA which includes the following services:
- Onsite IT Presence
- Microsoft Audit File
- Anti Virus and Software Update Management
- Backup Hardware and Fail Overs
- Data Backups
- Power Protection and Backup
- National Support
- Staff Training
- Infrastructure Monitoring